Our business analysis team travelled to Singapore to interact with the B1G1's team and understand all the problems that they were facing. After staying with them for over 2 weeks and studying each of their operations, we began drafting their wireframes from scratch. The new system comprised of 3 distinct powerful sections: (a) the front-end with the member area, (b) the member organisation panel & (c) the B1G1 admin area. The member area was completely renovated along with their front-end website. The new member area also included several new features like stories, habitual giving, giving widgets, gratitude certificates, etc. This took the member experience to a whole new level.
The newly created B1G1 admin area brought about a huge paradigm shift in majority of their operations. A lot of those important operations moved from manual to automated and software-based. This meant that the B1G1 team had several important statistics and analytics that they could analyse and work with. The partnered organizations had a completely new way to interact with B1G1's team and they too had a lot of useful information provided to them. Earlier, bringing a new organisation on board was a tediously long process with a lot of paperwork. But now, any new humanitarian organisation can register online directly from the B1G1 website and start working with them.