Website owner / Data Fiduciary (Controller): Creole Ventures Pvt. Ltd. (Creole Studios)

Contact email: hello@creolestudios.com

Office addresses (for contact/reference):

• India: A-404, Ratnaakar Nine Square, Opp ITC Narmada, Vastrapur, Ahmedabad, Gujarat, India, 380015
  
• USA: 106 E 6th St, 900 144, Austin, TX 78701, United States
  
• Hong Kong: Unit 06, 25/F, Metroplaza Tower II, 223 Hing Fong Road, Kwai Chung, Hong Kong
  
• Germany: Almunécarstr. 60, 82256 Fürstenfeldbruck, Germany
  

We collect personal data in three ways: (a) automatically, (b) when you submit it to us, and (c) from business communications.

A) Data collected automatically (website & analytics)

When you visit our Website, we may collect:

• IP address (and approximate location derived from it, such as city/country)
• Device and browser data (OS, browser type/version, screen size, language, time zone)
• Pages viewed, clicks, scrolls, referral URLs, session duration, and similar usage information
• Cookie identifiers and similar online identifiers
  

B) Data you provide voluntarily

When you fill a form, request a consultation, download resources, subscribe to our newsletter, or contact us, we may collect:

• Name, email, phone number, company, country
• Your message / project requirements and any information you include
  

C) Business communications

If you contact us via email, calls, or messaging, we may keep records of communications and the contact details you provide.

We use personal data for the following purposes:

A) Provide and operate the Website

• Maintain site functionality, performance, and security
• Prevent fraud, abuse, and suspicious activity
  

B) Improve content and conversion funnels

• Understand which pages/content perform better by region and traffic source
• Use IP/city/country insights to improve messaging, navigation, and funnel performance
  

C) Respond to requests and support enquiries

• Respond to messages, schedule consultations, and provide requested information
  

D) Sales, marketing, and relationship management

• Send service updates, newsletters, resources, and relevant information where permitted by law
• You can opt out of marketing at any time (see Section 10)
  

E) Compliance

• Meet legal obligations, resolve disputes, and enforce our terms

We use third-party tools to help us understand Website usage and communicate with visitors. These tools may collect data such as IP address (and approximate location), device/browser details, pages viewed, interactions (clicks/scrolls), and identifiers stored in cookies or similar technologies.

Tools we use

• Google Analytics – website analytics and reporting

• Microsoft Clarity – session replay/recordings and heatmaps to understand usability and improve UX

• Zoho SalesIQ – live chat and visitor engagement/analytics (and may integrate with our CRM tools)
  

Important: Session replay tools are intended to capture how users interact with our pages (e.g., clicks, scrolls). We take reasonable steps to minimize collection of sensitive information and to configure tools appropriately. Please avoid submitting sensitive personal data through Website fields unless we specifically request it.

We use cookies and similar technologies (pixels/tags/local storage) for:

• Strictly necessary functions (security, load balancing, form functionality)

• Preferences (remember settings)

• Analytics & performance (understanding traffic and usage)

• Engagement (chat widget functionality and visitor interaction)
  

Managing cookies

You can:

• Adjust browser settings to block or delete cookies

• Use any cookie preference controls we may provide (where enabled)
  

Note: If you disable cookies, some Website features may not function properly. Where required by law, we will obtain your consent before using non-essential cookies.

Depending on your location and applicable laws, we process personal data under one or more of the following bases:

• Consent (e.g., optional cookies, marketing where required)

• Legitimate interests (e.g., improving the Website, preventing fraud, understanding funnel performance)

• Contract / pre-contract steps (e.g., responding to your enquiry about services)
  

Legal obligation (e.g., compliance and record-keeping)

We do not sell your personal data.

We may share personal data with:

• Service providers/processors that help us run the Website and business operations (analytics, session replay, chat/CRM, hosting, email delivery, security tools)

• Professional advisors (lawyers, accountants) where necessary

• Authorities if required to comply with law or to protect rights, safety, and security

• Business transfers (if we merge, acquire, or restructure), with appropriate safeguards
  

Service providers are permitted to process personal data only to perform services for us and are required to protect it.

We operate globally and may use service providers that process data in multiple countries. This can involve transferring personal data outside your country (including outside India/EEA/UK).

Where required, we rely on appropriate safeguards for international transfers (such as contractual protections and other lawful transfer mechanisms).

We retain personal data only as long as necessary for the purposes described in this policy, including:

• Providing services and responding to requests

• Maintaining security and preventing abuse

• Compliance and record-keeping
  

Typical retention examples (may vary by context):

• Enquiry/contact form data: up to 24 months after last interaction (or longer if needed for legal/compliance)

• Newsletter subscriptions: until you unsubscribe

• Analytics/session replay data: based on tool settings and operational needs
  

We may retain some data longer if required by law or to establish/exercise legal claims.

A) Marketing preferences

You can opt out of marketing emails anytime using the unsubscribe link or by emailing hello@creolestudios.com.

B) Access, correction, deletion, and objection

Depending on your location, you may have rights to:

• Request access to your personal data
• Request correction or update
• Request deletion (subject to legal obligations)
• Object to processing or request restrictions
• Withdraw consent (where processing is based on consent)
  

C) India (DPDP)

If you are in India, you may exercise rights available to “Data Principals” under applicable Indian law by contacting us at hello@creolestudios.com.

We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our Website is not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will take appropriate steps.

Our Website may link to third-party sites. Their privacy practices are governed by their own policies. We are not responsible for third-party content or privacy practices.

We may update this Privacy Policy from time to time. We will update the “Last updated” date at the top of this page. Continued use of the Website after changes means you accept the updated policy.

If you have questions or requests about this Privacy Policy or your personal data, contact:

Creole Studios
Email: hello@creolestudios.com